Refund and Cancellation Policy for CivilsWay

1. Introduction and Scope

This Refund and Cancellation Policy (“Policy”) governs the purchase of all digital products, subscriptions, and services offered by CivilsWay through its website, https://www.civilsway.com.

As a premier portal for UPSC, JKAS, and EPFO exam preparation, we are committed to providing high-quality educational materials. However, because our products are primarily digital and intangible, they are subject to specific delivery and refund protocols that differ from physical goods. By making a purchase on CivilsWay, you acknowledge that you have read, understood, and agreed to this Policy.

2. Digital Product Policy (PDFs, Notes, and E-Books)

Most of the resources on CivilsWay, such as “Static GK Bundles,” “Current Affairs Compilations,” and “Standard Book Summaries,” are delivered as downloadable digital files.

2.1 The “Non-Tangible” Nature of Digital Goods

Because digital products are deemed “used” after being downloaded or opened, CivilsWay generally maintains a strict No-Refund Policy on all digital downloads. Unlike a physical book that can be returned to a store, a PDF cannot be “returned” once the data has been transferred to your device.

2.2 Exceptions for Digital Goods

We will only consider a refund for digital products under the following highly specific circumstances:

  • Duplicate Purchase: If you accidentally purchased the same PDF bundle twice within a 24-hour period using the same account/email.
  • Corrupt Files: If the file provided is technically corrupt and cannot be opened with standard software (e.g., Adobe Acrobat or Google Drive), and our technical team is unable to provide a functional replacement within 7 business days.
  • Non-Delivery: If you have paid for a product but the download link was never delivered via email or your user dashboard, and our support team cannot rectify the issue.

3. Mock Test Series and Online Courses

CivilsWay offers specialized mock test series for JKAS Prelims and UPSC EPFO.

3.1 Course Access and Activation

Refunds for mock tests are only eligible if requested before the user has attempted any part of the series. Once a user clicks “Start Test” or accesses the “Answer Key/Explanations” section of a premium module, the service is considered “consumed.”

3.2 Subscription Cancellations

If you have signed up for a recurring subscription (e.g., a “Monthly Current Affairs Analysis”), you may cancel your subscription at any time.

  • Effect of Cancellation: Cancellation stops future billing. You will retain access to the premium content until the end of your current billing cycle.
  • Pro-rated Refunds: We do not offer pro-rated refunds for partial months of service.

4. Specific Provisions for Civil Service Aspirants

We understand the high-stakes nature of exams like UPSC CSE and JKAS. However, the following academic scenarios do not qualify for a refund:

  • Exam Postponement: If a government body (UPSC/JKPSC) postpones an exam, CivilsWay is not obligated to refund course fees. We will, however, strive to extend your access to materials until the new exam date.
  • Syllabus Changes: If the Commission changes the syllabus after your purchase, we will attempt to update our materials, but this does not constitute grounds for a refund.
  • Personal Performance: Failure to qualify in a prelims or mains examination after using CivilsWay resources does not entitle a user to a refund.

5. Refund Request Process

To initiate a refund request, you must follow the formal “CivilsWay Redressal Process”:

  1. Email Submission: Send an email to info@civilsway.com with the subject line: “Refund Request – [Order ID]”.
  2. Documentation: You must provide proof of purchase (receipt) and a detailed explanation of why you are seeking a refund.
  3. Review Period: Our administrative team will review your request within 5 to 10 business days.
  4. Verification: We may check our server logs to verify if the digital material was downloaded or if the mock tests were attempted.

6. Payment Gateways and Processing Fees

CivilsWay utilizes secure third-party payment gateways (such as Razorpay, Instamojo, or PayPal).

  • Transaction Fees: Please note that in cases where a refund is granted, the payment gateway transaction fees (usually 2-3%) and any applicable taxes (GST) may be non-refundable, as these are collected by third-party entities.
  • Refund Timeline: Once approved, it may take 7-14 business days for the funds to reflect in your original payment method (Bank Account/UPI/Credit Card), depending on your bank’s processing time.

7. Cancellation of Live Sessions or Mentorship

In the event that CivilsWay cancels a scheduled live mentorship webinar or a 1-on-1 guidance session:

  • Aspirants will be offered an alternative date.
  • If the alternative date is not suitable, a full 100% refund for that specific session will be issued.

8. Abuse of Policy

CivilsWay reserves the right to refuse a refund if we detect “Policy Abuse.” This includes, but is not limited to:

  • Users who purchase and refund multiple products in a short timeframe.
  • Users who share their login credentials with others to “split” the cost of a test series.
  • Evidence of bulk-downloading all site resources followed by a refund request.

9. Frequently Asked Questions (FAQ)

Q: I bought the EPFO course by mistake; I wanted the JKAS course. Can I switch? A: Yes. While we don’t offer a cash refund, we can usually “exchange” your access to a different course of equal value if you contact us within 24 hours of purchase.

Q: The download link expired before I could save the PDF. What do I do? A: Don’t worry! We do not require a refund for this. Simply email us your order ID, and we will refresh your download link or send the file directly to your registered email.

Q: Can I cancel my order if I find the notes too difficult to understand? A: No. We provide extensive “Free Samples” and “Demo Notes” on our blog. We encourage all aspirants to review our free content to understand our teaching style before making a purchase.

10. Contact and Jurisdiction

Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Jammu & Kashmir / New Delhi (depending on your business registration).

For any further clarification regarding our Refund and Cancellation Policy, please reach out to our support team: